Seems like with the release of Microsoft Word 2010, there is a glaring bug that is affecting BlackBerry users on all OS 4.x through 5.x (I have not been able to confirm on 6.x devices) when trying to open Word documents (*.doc) saved as Microsoft Word 97-2003. When saving in the native current format of *.docx it seems that there is no issue, yet Documents to Go is not affected. There has been no official KB article posted by RIM yet, however a quick Google search will show that others are experiencing the same issue. After doing some further hunting I found a thread over at Experts-Exchange (PNG) where user aslegal has recieved word from BlackBerry Tech Support with the following information:
Thank you for contacting BlackBerry Technical Support. It was a pleasure to speak with you as we worked to resolve your issue surrounding opening Microsoft office 2010 files. We have identified this as a known issue when working with Microsoft 2010, There is no resolution at this time and the only available work around is to view the file using the Documents to go application on the device. I have included a reference number which refers to the issue within our development system (DT684041). The resolution is slated for a future release of our software, no time frame has been made available as of yet. We will be marking this case as resolved at this point, however you may still reference it if required, the data will always be available. You can continue to check our website for updates as they become available in the future.
I am curious if this is a Microsoft issue or a Research in Motion problem. I am going to venture saying that Microsoft is to blame. Stay tuned.
